We are committed to protecting your personal information. This policy explains exactly what data we collect, how we use it, and your rights as our client.
When you use our services, book a consultation, or contact us, we may collect the following categories of personal information:
| Category | Details Collected | How Collected |
|---|---|---|
| Identity | Full name | Booking form, Razorpay |
| Contact | Mobile number, email address | Booking form, Cal.com |
| Financial | Payment confirmation details (no card data stored) | Razorpay payment gateway |
| Claim Info | Claim type, insurance documents shared during session | Consultation session |
| Technical | IP address, browser type, device info, visit timestamps | Automatically via cookies/server logs |
| Communication | Emails, WhatsApp messages, call notes | Direct correspondence |
Your information is used strictly for delivering and improving our consulting services. We use it to:
We do not sell, rent, or trade your personal data. We may share limited information with trusted third-party service providers solely to deliver our services:
All payments are processed exclusively through Razorpay, a PCI-DSS Level 1 compliant payment gateway. This means:
Our website uses cookies and similar technologies to enhance your experience. We use the following types:
You may disable non-essential cookies through your browser settings at any time. Note that doing so may affect certain features of our website.
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law:
After the applicable retention period, your data is securely deleted or anonymised so it can no longer be linked to you.
As our client, you have the following rights regarding your personal data. To exercise any of these rights, contact us using the details in Section 10.
Request a copy of all personal data we hold about you.
Ask us to correct any inaccurate or incomplete information.
Request deletion of your data (subject to legal obligations).
Object to processing of your data for certain purposes.
Receive your data in a machine-readable format upon request.
Ask us to limit how we process your data in certain situations.
We will respond to all valid requests within 30 days. We may need to verify your identity before processing your request.
Our services are intended exclusively for individuals aged 18 years and above. We do not knowingly collect personal information from minors under the age of 18.
If you believe that a minor has provided us with personal information without parental consent, please contact us immediately at the details below and we will promptly delete such information from our records.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us through any of the following channels: